Ricoh Assurance Program Gold for Low-Volume Product Segment
Extended service agreement | parts and labour (for scanners) | 1 year | on-site | response time: 8 h | repair time: 8 hours | Upgrade, must be purchased within 30 days of the product purchase | for Ricoh fi-7700, fi-7700S
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Ricoh Assurance Program Gold for Low-Volume Product Segment - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
8 hours
Repair Time
8 hours
Pricing Type
Upgrade, must be purchased within 30 days of the product purchase
Class of Equipment
Scanners
Designed For
Ricoh fi-7700, fi-7700S
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
8 hours
Repair Time
8 hours
Pricing Type
Upgrade, must be purchased within 30 days of the product purchase
Class of Equipment
Scanners
Details
Service & Support
Extended service agreement - parts and labour - 1 year - response time: 8 h - repair time: 8 hours
Technical support - phone consulting - 1 year
Technical support - web support - 1 year
Technical support - preventive maintenance - 1 year
Extended service agreement - replacement - 1 year - if repair is impossible
Compatibility Information
Designed For
Ricoh fi-7700, fi-7700S
Product features
Comprehensive support
The service covers all necessary parts and labor, ensuring that users receive thorough assistance whenever required, minimizing disruption.
Prompt response times
With an 8-hour response time, clients benefit from quick support, allowing for swift resolution of issues to maintain productivity.
Preventive maintenance
Regular maintenance checks help prevent potential issues, keeping equipment in optimal condition and extending its lifespan.
Multiple support channels
Access to phone consulting and web support allows users to find solutions through various convenient channels.
Replacement options
If repairs cannot be conducted, the program offers replacement services, ensuring minimal downtime for users.
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
