Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention Post Warranty
Extended service agreement | parts and labour (for desktops) | 1 year | on-site | 9x5 | response time: NBD | for HP 240 G10, 285; ProDesk 2 G1a, 2 G1i, 2 G2a, 2 G2i, 4 G1i; ProOne 24X G10; ProStudio 2; 4
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | HP 240 G10 Notebook, 285 Pro G8, 295 G8; Pro 260 G9, 280 G9, 290 G9, 400 G9; ProDesk 2 G1a E, 2 G1i E, 2 G2a, 2 G2a E, 2 G2i, 4 G1i AI; ProOne 240 G10, 245 G10, 440 G9; ProStudio 2 G2a, G2a Next Gen, G2i; 4 G1i; Workstation Z2 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 1 year Defective media retention - 1 year |
|---|
Compatibility Information
| Designed For | HP 240 G10 Notebook, 285 Pro G8, 295 G8 HP Pro 260 G9, 280 G9, 290 G9, 400 G9 HP ProDesk 2 G1a E, 2 G1i E, 2 G2a, 2 G2a E, 2 G2i, 4 G1i AI HP ProOne 240 G10, 245 G10, 440 G9 HP ProStudio 2 G2a, G2a Next Gen, G2i HP ProStudio 4 G1i HP Workstation Z2 G9 |
|---|
Product features
Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window.Key selling points
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
References
MPN: U10MSPE
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28/08/2026 20:04:28