Electronic HP Care Pack Next Business Day Active Care Service
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for Laptop 15; ZBook Power G10; ZBook Fury 16 G11; ZBook Power 15 G10, 15 G9
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Laptop 15; ZBook 15u G6, 16 G10, 17 G4, 17 G5, 17 G6, Create G7, Power G10, Power G7, Power G8, Power G9, Studio G10, Studio G8, Studio G9; ZBook Firefly 14 G10, 14 G7, 14 G8, 14 G9, 15 G7, 15 G8, 16 G10, 16 G9; ZBook Fury 15 G7, 15 G8, 16 G10, 16 G11, 16 G9, 17 G7, 17 G8; ZBook Power 15 G10, 15 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Product info support - web knowledge base access - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | HP 255 G8 Notebook HP Laptop 15-dy5011ca HP ZBook 14u G6 Mobile Workstation, 15 G5 Mobile Workstation, 15 G6 Mobile Workstation, 15u G6 Mobile Workstation, 16 G10 Mobile Workstation, 17 G4 Mobile Workstation, 17 G5 Mobile Workstation, 17 G6 Mobile Workstation, Create G7 Notebook, Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Power G7 Mobile Workstation, Power G8 Mobile Workstation, Power G9 Mobile Workstation, Studio G10 Mobile Workstation, Studio G5 Mobile Workstation, Studio G7 Mobile Workstation, Studio G8 Mobile Workstation, Studio G9 Mobile Workstation HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G7 Mobile Workstation, 14 G8 Mobile Workstation, 14 G9 Mobile Workstation, 15 G7 Mobile Workstation, 15 G8 Mobile Workstation, 16 G10 Mobile Workstation, 16 G9 Mobile Workstation HP ZBook Fury 15 G7 Mobile Workstation, 15 G8 Mobile Workstation, 16 G10 Mobile Workstation, 16 G11 Mobile Workstation, 16 G9 Mobile Workstation, 17 G7 Mobile Workstation, 17 G8 Mobile Workstation HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation, 15 G9 Mobile Workstation HP ZBook x2 G4 Detachable Workstation |
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Product features
Reliable on-site support
The service provides on-site support to address any issues at your location, ensuring minimal downtime for your devices.Next business day response
With a next business day response time, concerns are promptly addressed, helping maintain productivity and efficiency.Comprehensive service coverage
This service covers both parts and labor, allowing for worry-free repairs without unexpected expenses.Versatile support options
Phone consulting and remote diagnosis are included, giving customers various avenues to resolve issues quickly and effectively.Extensive knowledge resources
Access to a web knowledge base helps users find solutions and improves their understanding of product functionalities.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U17XTE
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04/06/2026 06:28:11