Electronic HP Care Pack Next Business Day Active Care Service for Travelers
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 9x5 | response time: NBD | for Elite x360; EliteBook 745 G5, 830 G10, 830 G9, 840 G2, 840 G9, 84X G10, 860 G9, 86X G10
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service for Travelers - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite x360 830 G10 Notebook, 830 G9 Notebook; EliteBook 745 G5 Notebook, 830 G10 Notebook, 830 G9 Notebook, 840 G10 Notebook, 840 G2 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 4 Years Product info support - web knowledge base access - 4 Years New releases update - 4 Years Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | HP Elite x360 830 G10 Notebook, 830 G9 Notebook HP EliteBook 745 G5 Notebook, 830 G10 Notebook, 830 G9 Notebook, 840 G10 Notebook, 840 G2 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook |
|---|
Product features
Efficient on-site support
Provides prompt service directly at the location of the device, minimizing disruption and enhancing productivity.Comprehensive service coverage
Includes necessary parts and labor within the service agreement, ensuring that all aspects of repair and support are handled efficiently.Flexible service availability
Available 9 hours a day on weekdays, accommodating business needs while ensuring reliable support during core operating hours.Valuable remote assistance
Offers web knowledge base access and phone consulting, allowing users to resolve issues without needing immediate on-site help.Timely response commitment
With a next business day response time, users can rely on swift support when they need it.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U17YFE
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04/06/2026 05:14:42