Electronic HP Care Pack Next Business Day Active Care Service
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for EliteBook 630 G10, 64X G10, 65X G10; ProBook 640 G5, 640 G8, 650 G4, 650 G5, 650 G8
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | EliteBook 630 G10, 630 G9, 640 G10, 640 G9, 645 G10, 645 G9, 650 G10, 650 G9, 655 G10, 655 G9; ProBook 630 G8, 635, 640 G4, 640 G5, 640 G8, 650 G2, 650 G4, 650 G5, 650 G8 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Product info support - web knowledge base access - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | HP EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 655 G10 Notebook, 655 G9 Notebook HP ProBook 630 G8 Notebook, 635 Aero G7 Notebook, 640 G4 Notebook, 640 G5 Notebook, 640 G8 Notebook, 650 G2 Notebook, 650 G4 Notebook, 650 G5 Notebook, 650 G8 Notebook |
|---|
Product features
Reliable on-site support
The service provides on-site support to address any issues at your location, ensuring minimal downtime for your devices.Next business day response
With a next business day response time, concerns are promptly addressed, helping maintain productivity and efficiency.Comprehensive service coverage
This service covers both parts and labor, allowing for worry-free repairs without unexpected expenses.Versatile support options
Phone consulting and remote diagnosis are included, giving customers various avenues to resolve issues quickly and effectively.Extensive knowledge resources
Access to a web knowledge base helps users find solutions and improves their understanding of product functionalities.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U17YYE
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04/06/2026 11:58:12