Electronic HP Care Pack Active Care Next Business Day Hardware Support
Extended service agreement | parts and labour (for desktops) | 3 years | on-site | 9x5 | response time: NBD | for HP 295 G8; Pro 260 G9, 280 G9, 290 G9, 400 G9; ProOne 240 G10, 245 G10, 440 G9
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | HP 295 G8; Pro 260 G9, 280 G9, 290 G9, 400 G9; ProOne 240 G10, 245 G10, 440 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Product info support - web knowledge base access - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | HP 295 G8 HP Pro 260 G9, 280 G9, 290 G9, 400 G9 HP ProOne 240 G10, 245 G10, 440 G9 |
|---|
Product features
Reliable on-site support
The Active Care Next Business Day Hardware Support offers professional on-site service to quickly address any hardware issues that may arise, helping to minimize disruption.Comprehensive service coverage
With this extended service agreement, both parts and labor are included, providing support for repairs and maintenance without unexpected costs.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U18HNE
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