Electronic HP Care Pack Next Business Day Active Care Service
Extended service agreement | parts and labour (for desktops) | 5 years | on-site | 9x5 | response time: NBD | for HP 280, 285; Pro 240 G9, 280 G9, 400 G9; ProDesk 400 G7, 405 G4; ProOne 440 G9
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | HP 280 Pro G6, 285 Pro G8; Pro 240 G9, 280 G9, 400 G9; ProDesk 400 G7, 405 G4; ProOne 440 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Product info support - web knowledge base access - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | HP 280 Pro G6, 285 Pro G8 HP Pro 240 G9, 280 G9, 400 G9 HP ProDesk 400 G7, 405 G4 HP ProOne 440 G9 |
|---|
Product features
Reliable on-site support
The service provides on-site support to address any issues at your location, ensuring minimal downtime for your devices.Next business day response
With a next business day response time, concerns are promptly addressed, helping maintain productivity and efficiency.Comprehensive service coverage
This service covers both parts and labor, allowing for worry-free repairs without unexpected expenses.Versatile support options
Phone consulting and remote diagnosis are included, giving customers various avenues to resolve issues quickly and effectively.Extensive knowledge resources
Access to a web knowledge base helps users find solutions and improves their understanding of product functionalities.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U18HYE
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03/06/2026 23:46:18