Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention
Extended service agreement | parts and labour (for desktops) | 4 years | on-site | 9x5 | response time: NBD | for HP Z1 G8, Z1 G9; Workstation Z1 G1i, Z1 G5, Z1 G6, Z1 G9, Z2, Z2 G5, Z2 G8; ZCentral 4R
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
| Designed For | HP Z1 G8, Z1 G9; EliteDesk 705 G4, 800 G4; Workstation Z1 G1i, Z1 G5 Entry, Z1 G6 Entry, Z1 G9, Z2 G4, Z2 G5, Z2 G8, Z2 Mini G4 Entry, Z2 Mini G4 Performance, Z2 Mini G5, Z4 G4; ZCentral 4R |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 4 Years Product info support - web knowledge base access - 4 Years New releases update - 4 Years Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Defective media retention - 4 Years |
|---|
Compatibility Information
| Designed For | HP Z1 G8, Z1 G9 HP EliteDesk 705 G4, 800 G4 HP Workstation Z1 G1i, Z1 G5 Entry, Z1 G6 Entry, Z1 G9, Z2 G4, Z2 G5, Z2 G8, Z2 Mini G4 Entry, Z2 Mini G4 Performance, Z2 Mini G5, Z4 G4 HP ZCentral 4R |
|---|
Product features
Comprehensive coverage
This service agreement encompasses both parts and labor, ensuring that users receive essential help without incurring out-of-pocket expenses.Prompt response
With a next business day response time, users can have peace of mind knowing that support will be just a day away when issues arise.Flexible availability
Offering support availability for 9 hours a day, 5 days a week, this service ensures that help is accessible during business hours.Multifaceted support
This service includes phone consulting and remote diagnosis, which aids in quickly identifying and resolving issues without the need for an on-site visit.Efficient asset management
The defective media retention policy allows users to retain faulty drives for their records, reducing the need for replacements while maintaining compliance.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U22KFE
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04/06/2026 04:59:52