Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention for Travelers
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for EliteBook 630 G10, 630 G9, 640 G10, 640 G9, 645 G10, 645 G9, 650 G10, 655 G10
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention for Travelers - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | 3/3/x warranty |
| Designed For | EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 655 G10 Notebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | 3/3/x warranty |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Product info support - web knowledge base access - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | HP EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 655 G10 Notebook |
|---|
Product features
Efficient Service Availability
The service operates 9 hours a day, 5 days a week, providing structured support during business hours to accommodate user needs.Comprehensive Support Options
Includes phone consulting, access to a web knowledge base, and remote diagnosis to facilitate effective problem resolution without delay.Next Business Day Support
Ensures that users receive assistance quickly, minimizing downtime and maintaining productivity for professionals on-the-go.Defective Media Retention
Protects sensitive data during service, allowing for safe handling of issues related to media defects while keeping valuable information intact.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U22XQE
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