Electronic HP Care Pack Next Business Day Hardware Support for Travelers
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for Fortis 11 G9, 14 G10; Fortis x360; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Hardware Support for Travelers - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Fortis 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise; Fortis x360 11 G3 J Chromebook; Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook; ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
|---|
Compatibility Information
| Designed For | HP Fortis 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise HP Fortis x360 11 G3 J Chromebook HP Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook HP ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook |
|---|
Product features
Remote problem diagnosis and support
Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.Next business day onsite response
For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window . Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.Parts and materials
HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.Coverage window
Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.Key selling points
- In most places work takes you, chances are we’ll be there too, with onsite support available in more than 80 countries across the globe.
- When hardware issues require in-person support, HP is there - even when you're far from home. We'll be there to get you up and running and back to business.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
References
MPN: U23K6E
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04/06/2026 06:28:07