Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite with Defective Media Retention
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 9x5 | response time: NBD | for Elite x360; EliteBook 1040 G10 Notebook, 1040 G9 Notebook; EliteBook x360
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite with Defective Media Retention - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite x360 1040 G10 Notebook, 1040 G9 Notebook; EliteBook 1040 G10 Notebook, 1040 G9 Notebook; EliteBook x360 1030 G8 Notebook, 1040 G8 Notebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 4 Years Product info support - web knowledge base access - 4 Years New releases update - 4 Years Defective media retention - 4 Years |
|---|
Compatibility Information
| Designed For | HP Elite x360 1040 G10 Notebook, 1040 G9 Notebook HP EliteBook 1040 G10 Notebook, 1040 G9 Notebook HP EliteBook x360 1030 G8 Notebook, 1040 G8 Notebook |
|---|
Product features
Comprehensive coverage
This extended service agreement provides extensive support by including necessary parts and labor, ensuring your equipment is well cared for.Enhanced service access
With access to a web knowledge base and remote diagnosis, quick resolutions to issues are facilitated, allowing for minimal disruption in operations.Convenient on-site assistance
Service is delivered on-site, allowing the support team to address hardware problems where they arise, ensuring efficiency and effectiveness.Flexible availability
Available 9 hours a day and 5 days a week, this service ensures support during business operating hours, accommodating various schedules.Prompt response time
The next business day response time ensures that unexpected issues are managed quickly, reducing downtime and enhancing productivity.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U48TTE
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04/06/2026 00:27:26