Electronic HP Care Pack Active Care Next Business Day Hardware Support with Accidental Damage Protection
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for Chromebook Enterprise 14 G7; Chromebook x360; Chromebox Enterprise G4, G4
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support with Accidental Damage Protection - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Chromebook 11 G9 Education Edition, 14 G7; Chromebook Enterprise 14 G7; Chromebook x360 11 G3 Education Edition, 11 G4 Education Edition; Chromebox Enterprise G3, Enterprise G4, G3, G4 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Product info support - web knowledge base access - 5 years New releases update - 5 years Accidental damage coverage - 5 years |
|---|
Compatibility Information
| Designed For | HP Chromebook 11 G9 Education Edition, 14 G7 HP Chromebook Enterprise 14 G7 HP Chromebook x360 11 G3 Education Edition, 11 G4 Education Edition HP Chromebox Enterprise G3, Enterprise G4, G3, G4 |
|---|
Product features
Reliable service availability
Service is available for 9 hours a day, Monday through Friday, enabling timely assistance during business hours.Efficient response time
Next business day response time ensures that issues are resolved quickly, reducing disruption to business operations.Comprehensive coverage
Includes parts and labor for repairs, allowing businesses to focus on their operations without worrying about additional costs.Protective accidental damage coverage
Covers damages from accidents, giving customers confidence in their investment and reducing repair expenses.Convenient remote diagnosis
Allows for quick identification and resolution of issues without the need for an immediate on-site visit.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U50XLE
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04/06/2026 09:56:29