Electronic HP Care Pack Active Care Next Business Day Hardware Support
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for Elite 6 G2i, c640 G3, c645 G2; Fortis 14 G10
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite 6 G2i Chromebook Plus, 6 G2i Chromebook Plus Enterprise, c640 G3 Chromebook, c640 G3 Chromebook Enterprise, c645 G2 Chromebook; Fortis 14 G10 Chromebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 3 years Technical support - remote firmware update - 3 years |
|---|
Compatibility Information
| Designed For | HP Elite 6 G2i Chromebook Plus, 6 G2i Chromebook Plus Enterprise, c640 G3 Chromebook, c640 G3 Chromebook Enterprise, c645 G2 Chromebook HP Fortis 14 G10 Chromebook |
|---|
Product features
Reliable on-site support
The Active Care Next Business Day Hardware Support offers professional on-site service to quickly address any hardware issues that may arise, helping to minimize disruption.Comprehensive service coverage
With this extended service agreement, both parts and labor are included, providing support for repairs and maintenance without unexpected costs.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U50XTE
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04/06/2026 06:22:24