Electronic HP Care Pack Next Business Day Solution Support
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for ZBook Power G10, Studio G10; ZBook Firefly 14 G10; ZBook Fury 16 G10; ZBook Power 15 G10
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Solution Support - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstations |
| Designed For | ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation; ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation; ZBook Fury 16 G10 Mobile Workstation; ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstations |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Technical support - phone consulting - 5 years Product info support - web knowledge base access - 5 years |
|---|
Compatibility Information
| Designed For | HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation HP ZBook Fury 16 G10 Mobile Workstation HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
|---|
Product features
Responsive Service
Next business day response ensures rapid support when needed, minimizing disruption and maintaining workflow continuity.Comprehensive Coverage
Includes parts and labor, providing peace of mind knowing all aspects are covered under the extended service agreement.Remote Diagnosis Capability
Facilitates quick problem identification and solutions without needing to wait for an on-site visit, enhancing efficiency.On-Site Assistance
Direct, hands-on support delivered at your location, ensuring that issues are resolved promptly and effectively.Flexible Availability
Service offered 9 hours a day, 5 days a week, aligning with standard business hours for convenient support.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U60N0E
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04/06/2026 06:27:46