Electronic HP Care Pack Hardware Support with Travel Coverage
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for ZBook Power G10, Studio G10; ZBook Firefly 14 G10; ZBook Fury 16 G10; ZBook Power 15 G10
Main Specification
| Product Description | Electronic HP Care Pack Hardware Support with Travel Coverage - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation, excludes external monitor |
| Designed For | ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation; ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation; ZBook Fury 16 G10 Mobile Workstation; ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation, excludes external monitor |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday Technical support - web support - 3 years |
|---|
Compatibility Information
| Designed For | HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation HP ZBook Fury 16 G10 Mobile Workstation HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
|---|
Product features
Extensive Coverage
This service plan provides parts and labor for notebooks, ensuring that all necessary repairs are handled efficiently.Quick Response Time
With a next business day response time, support is readily available to address issues swiftly and minimize interruptions.Convenient Support Options
Access to phone consulting and web support makes it easy to receive help whenever needed, catering to various preferences.Remote Diagnosis Capability
The ability to diagnose issues remotely allows for faster troubleshooting, helping users get back on track without delays.Structured Service Hours
Service availability for 9 hours a day, 5 days a week ensures consistent support when users are active.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U60ZFE
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04/06/2026 09:40:53