Electronic HP Care Pack Hardware Support with Defective Media Retention
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for ZBook Power G10, Studio G10; ZBook Firefly 16 G10; ZBook Fury 16 G10; ZBook Power 15 G10
Main Specification
| Product Description | Electronic HP Care Pack Hardware Support with Defective Media Retention - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
| Designed For | ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation; ZBook Firefly 14 G10 Mobile Workstation, 16 G10 Mobile Workstation; ZBook Fury 16 G10 Mobile Workstation; ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - response time: NBD - availability: 9 hours a day / Monday-Friday Defective media retention - 5 years |
|---|
Compatibility Information
| Designed For | HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation HP ZBook Firefly 14 G10 Mobile Workstation, 16 G10 Mobile Workstation HP ZBook Fury 16 G10 Mobile Workstation HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation |
|---|
Product features
Extended warranty
Expand your protection on your HP devices with repair for more years without additional out- of-pocket expenses.Remote support
Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.Device remediation
For more complex issues, choose more cost-efficient diagnosis and repair with HP Care.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U60ZYE
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29/08/2026 08:44:12