Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty
Extended service agreement | parts and labour (for notebooks) | 1 year | on-site | 9x5 | response time: NBD | for Chromebook G1m; Fortis 11 G1i, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m; Pro x360
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Chromebook G1m; Engage Flex Pro-C G2; Fortis 11 G10, 11 G1i, 11 G1m, 11 G9, 14 G10, 14 G11, 14 G1i, Flip 11 G1, Flip 11 G1i, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m; Fortis x360; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 1 year Technical support - remote firmware update - 1 year |
|---|
Compatibility Information
| Designed For | HP Chromebook G1m HP Engage Flex Pro-C G2 Retail System HP Fortis 11 G10 Chromebook, 11 G1i Chromebook, 11 G1i Chromebook Enterprise, 11 G1m Chromebook, 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise, 14 G11 Chromebook, 14 G1i Chromebook, 14 G1i Chromebook Enterprise, Flip 11 G1 I Chromebook, Flip 11 G1i Chromebook Enterprise, Flip 11 G1i Notebook, Flip 11 G1mi Chromebook, Flip G1i Chromebook, Flip G1m Chromebook, G1i Chromebook, G1m Chromebook HP Fortis x360 11 G3 J Chromebook, 11 G5 Chromebook HP Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook HP ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook |
|---|
Product features
Comprehensive support
With a full year of extended service agreement, customers receive on-site parts and labor ensuring minimal downtime and maximum productivity.Rapid response
Benefit from next business day response times, ensuring that any issues are addressed promptly and efficiently, keeping your operations smooth.Extended service hours
Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, offering convenience and peace of mind.Remote assistance
Includes remote diagnosis and firmware updates, providing quick resolutions to issues without the need for on-site visits, saving time and resources.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U67VRPE
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04/06/2026 06:14:13