Electronic HP Care Pack Active Care Next Business Day Hardware Support
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for Chromebook G1m; Fortis 11 G1i, Flip 11 G1m, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Hardware Support - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Chromebook G1m; Fortis 11 G10, 11 G1i, 11 G1m, 14 G11, 14 G1i, Flip 11 G1, Flip 11 G1i, Flip 11 G1m, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m; Fortis x360 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 5 years Technical support - remote firmware update - 5 years |
|---|
Compatibility Information
| Designed For | HP Chromebook G1m HP Fortis 11 G10 Chromebook, 11 G10 Chromebook Enterprise, 11 G1i Chromebook, 11 G1i Chromebook Enterprise, 11 G1m Chromebook, 14 G11 Chromebook, 14 G11 Chromebook Enterprise, 14 G1i Chromebook, 14 G1i Chromebook Enterprise, Flip 11 G1 I Chromebook, Flip 11 G1i Chromebook Enterprise, Flip 11 G1i Notebook, Flip 11 G1m Chromebook, Flip 11 G1mi Chromebook, Flip G1i Chromebook, Flip G1m Chromebook, G1i Chromebook, G1m Chromebook HP Fortis x360 11 G5 Chromebook, 11 G5 Chromebook Enterprise |
|---|
Product features
Reliable on-site support
The Active Care Next Business Day Hardware Support offers professional on-site service to quickly address any hardware issues that may arise, helping to minimize disruption.Comprehensive service coverage
With this extended service agreement, both parts and labor are included, providing support for repairs and maintenance without unexpected costs.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U67ZXE
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04/06/2026 03:58:47