Electronic HP Care Pack Onsite Support w/DMR
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for Elite 6 G2i; EliteBook 630 G11, 640 G11, 645 G11, 660 G11, 665 G11; EliteBook 6
Main Specification
| Product Description | Electronic HP Care Pack Onsite Support w/DMR - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite 6 G2i Chromebook Plus; EliteBook 630 G11 Notebook, 640 G11 Notebook, 645 G11 Notebook, 660 G11 Notebook, 665 G11 Notebook; EliteBook 6 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 5 years Defective media retention - 5 years |
|---|
Compatibility Information
| Designed For | HP Elite 6 G2i Chromebook Plus HP EliteBook 630 G11 Notebook, 640 G11 Notebook, 645 G11 Notebook, 660 G11 Notebook, 665 G11 Notebook HP EliteBook 6 G1a Notebook AI, G1a Notebook Next Gen AI, G1ah Notebook, G1i Notebook AI, G1iR Notebook, G1iR Notebook Next Gen AI, G1q Notebook Next Gen AI, G2a Notebook, G2a Notebook AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI, G2iR Notebook Next Gen AI |
|---|
Product features
Reliable service coverage
This extended service agreement ensures consistent support with on-site assistance, covering necessary parts and labor to keep your devices functioning efficiently.Prompt response time
With a next business day response time, any issues are addressed swiftly, minimizing downtime and allowing for smooth operation.Convenient service hours
Available 9 hours a day, 5 days a week, this service plan is designed around customer needs, providing assistance when it is most convenient.Secure media retention
Defective media retention allows customers to retain faulty components, ensuring a secure and responsible approach to malfunctioning hardware.Efficient remote diagnosis
Remote diagnosis minimizes the need for on-site visits, enabling faster identification of issues and enabling prompt solutions.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U85GTE
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04/06/2026 08:29:23