Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support with Defective Media Retention Post Warranty
Extended service agreement | parts and labour (for desktops) | 1 year | on-site | 9x5 | response time: NBD | for Workstation Z4 G5
Images for illustration purposes only, actual product may differ
Main Specification
| Product Description | Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
| Designed For | Workstation Z4 G5 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 1 year Technical support - remote firmware update - 1 year Defective media retention - 1 year |
|---|
Compatibility Information
| Designed For | HP Workstation Z4 G5 |
|---|
Product features
Coverage
This service agreement covers both parts and labor, providing businesses with the support needed to maintain their hardware effectively.Timely Response
With a next business day response time, companies can minimize downtime and ensure their operations remain uninterrupted.Flexible Availability
Service is available 9 hours a day, Monday to Friday, allowing businesses to receive support during regular operating hours.Remote Support Options
The service includes remote diagnosis and firmware updates, allowing routine maintenance to be performed efficiently without the need for an on-site visit.Defective Media Retention
This feature enables businesses to keep defective media, which enhances data security and compliance with data retention policies.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U95YBPE
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04/06/2026 01:47:19