Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access, Defective Media Retention and Peripherals
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 9x5 | response time: NBD | for Elite x360; EliteBook 83X G11, 84X G11, 86X G11; EliteBook 8; 8 Flip
Main Specification
| Product Description | Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access, Defective Media Retention and Peripherals - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite x360; EliteBook 830 G11 Notebook, 835 G11 Notebook, 840 G11 Notebook, 845 G11 Notebook, 860 G11 Notebook, 865 G11 Notebook; EliteBook 8; 8 Flip |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 4 Years Technical support - phone consulting - 4 Years Product info support - web knowledge base access - 4 Years Predictive issue detection - 4 Years Preferred access - 4 Years Defective media retention - 4 Years |
|---|
Compatibility Information
| Designed For | HP Elite x360 830 G11 Notebook HP EliteBook 830 G11 Notebook, 835 G11 Notebook, 840 G11 Notebook, 845 G11 Notebook, 860 G11 Notebook, 865 G11 Notebook HP EliteBook 8 G1a Notebook, G1a Notebook AI, G1a Notebook Next Gen AI, G1i Notebook AI, G1i Notebook Next Gen AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI HP EliteBook 8 Flip G1i Notebook AI, G2i Notebook Next Gen AI |
|---|
Product features
Comprehensive service agreement
The extended service agreement provides support, including both parts and labor, right at your location to minimize disruptions and maintain productivity.Proactive support with predictive detection
Receive predictive detection alerts that help identify potential issues before they become significant problems, ensuring smooth operation.Secure handling of defective media
Defective media retention allows you to manage faulty components securely, providing peace of mind and reducing risks associated with data loss.Efficient customer support
Gain access to a range of support options including phone consulting and a web knowledge base, making it easier to find solutions quickly.Responsive service availability
With service available 9 hours a day, 5 days a week, prompt support is just a call away, assisting you whenever needed.Key selling points
- On-site support for parts and labor
- Next business day response time
- Predictive detection alerts for proactive maintenance
- Defective media retention for secure part management
- Preferred access to support resources
References
MPN: UG5U9E
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04/06/2026 09:40:43