Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Extended service agreement | parts and labour (for desktops) | 1 year | on-site | 9x5 | response time: NBD | for HP 260 G1; EliteDesk 800 G2; ProDesk 400 G1, 400 G2.5, 400 G3, 490 G3; ProOne 400 G2
RRP: £28.00 inc VAT
£16.20
inc VAT
£13.50 ex
VAT
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42%
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We are an Authorised
HP Amplify Synergy Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£2.90
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | HP 260 G1, 280 G1; Business Desktop dc5800, dx2000, dx2200, dx2250, dx2300, dx2355, dx2710, dx7300, dx7400; EliteDesk 705 G1, 800 G1, 800 G2; Pavilion a6340.sc; Pro 3500, 3500 G2; ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 405 G2, 490 G2, 490 G3, 600 G1; ProOne 400 G1, 400 G2, 600 G1 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 1 year Defective media retention |
|---|
Compatibility Information
| Designed For | HP 260 G1, 280 G1 HP EliteDesk 705 G1, 800 G1, 800 G2 HP Pavilion a6340.sc HP Pro 3500, 3500 G2 HP ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 405 G2, 490 G2, 490 G3, 600 G1 HP ProOne 400 G1, 400 G2, 600 G1 HP Compaq Business Desktop dc5800, dx2000, dx2200, dx2250, dx2300, dx2355, dx2710, dx7300, dx7400 |
|---|
Product features
Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.Key selling points
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
References
MPN: UK764E
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