Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Extended service agreement | parts and labour (for disc drives) | 4 years | on-site | response time: NBD | for Engage Flex Pro G2, Flex Pro-C G2, Go Mobile System, Go Mobile System Bundle; Engage Go 10
Images for illustration purposes only, actual product may differ
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Class of Equipment
Disc drives
Designed For
Engage Clean Mount, Flex Mini Retail System, Flex Pro G2, Flex Pro-C G2, Go 10, Go Mobile System, Go Mobile System Bundle, Pole Display, Stability Mount; Engage Go 10, Fixed Mount, Tilt Mount; Engage One Pro Advanced Fan-less Hub, Column Hub, Slim VESA, VESA hub
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Class of Equipment
Disc drives
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD
Defective media retention
Compatibility Information
Designed For
HP PCI Riser Assembly, PCIe Riser Assembly, rp5700 Long Lifecycle, rp5800 Retail System, Wall Mount/Security Sleeve
HP EliteOne 800 G1, 800 G1 Retail System
HP ElitePOS G1 Retail System 141, 143, 145
HP Engage Clean Mount, Flex Mini Retail System, Flex Pro G2 Retail System, Flex Pro Retail System, Flex Pro-C G2 Retail System, Flex Pro-C Retail System, Go 10 Mobile System, Go Mobile, Go Mobile System, Go Mobile System Bundle, Pole Display, Stability Mount
HP Engage Go 10 Mobile System, Fixed Mount, Tilt Mount
HP Engage One 141, 143, 145, Basic I/O Connectivity Base, Retail Advanced I/O Connectivity Base, Top Mount Customer Facing Display
HP Engage One Pro Advanced Fan-less Hub, Column Hub, Slim VESA, VESA hub
HP MP9 9000
HP Point of Sale System MP9, rp3000, rp5000, rp5700, rp5800
HP Retail System MP9 G4
HP RP2 Retail System 2000, 2020, 2030
HP RP3 Retail System 3100
HP RP5 Retail System 5800, 5810
HP RP7 Retail System 7800
HP RP9 G1 Retail System 9015
HP Workstation Z440
HP Compaq Business Desktop rp5700
Product features
Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Key selling points
Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
