Electronic HP Care Pack Advanced Unit Exchange Hardware Support
Extended service agreement | replacement (for desktops) | 3 years | shipment | business hours | response time: NBD | for ZGX Nano G1n AI Station
£1,111.37
inc VAT
£926.14 ex
VAT
Quantity in Cart:
We are an Authorised
HP Amplify Synergy Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Electronic HP Care Pack Advanced Unit Exchange Hardware Support - extended service agreement - 3 years - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | Business hours |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
| Designed For | ZGX Nano G1n AI Station |
General
| Service Included | Replacement |
|---|---|
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | Business hours |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
Details
| Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: NBD - availability: business hours Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday Technical support - web knowledge base access - 3 years New releases update - 3 years |
|---|
Compatibility Information
| Designed For | HP ZGX Nano G1n AI Station |
|---|
Product features
Remote problem diagnosis and support
HP will provide basic telephone technical assistance with installation, product configuration, setup and problem resolution. Prior to scheduling a unit exchange, HP may ask the customer to provide relevant information, start diagnostic tools and perform other supporting activities, at the request of HP.Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a same or more recent equivalent product or part. The customer's requested pick-up, collection and ship-to locations must be within the same country and must not require HP to pick-up or collect defective products or ship replacement products or parts through international customs.Coverage window
The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the customer has a service coverage window.Key selling points
- Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Advance Exchange Service delivers replacement products or parts in advance of you shipping your defective unit.
- HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
- A convenient and cost-effective alternative to onsite support, HP Hardware Advance Exchange Service provides a fast and reliable service exchange for eligible products.
References
MPN: UR1M9E
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