Electronic HP Care Pack Onsite Support with Defective Media Retention Post Warranty
Extended service agreement | parts and labour (for desktops) | 2 years | on-site | 9x5 | response time: NBD | for HP Z1 G1i, Z2 G1i; Workstation Z1 G1i, Z2 G1a, Z2 G9
Main Specification
| Product Description | Electronic HP Care Pack Onsite Support with Defective Media Retention Post Warranty - extended service agreement - 2 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Low end workstation |
| Designed For | HP Z1 G1i, Z2 G1i; Workstation Z1 G1i, Z2 G1a, Z2 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Low end workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 2 years - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 2 years - availability: 9 hours a day / Monday-Friday Product info support - web knowledge base access - 2 years Defective media retention - 2 years |
|---|
Compatibility Information
| Designed For | HP Z1 G1i, Z2 G1i HP Workstation Z1 G1i, Z2 G1a, Z2 G9 |
|---|
Product features
Reliable on-site coverage
Provides parts and labor delivered at the customer location to reduce downtime and restore device functionality during normal business hours.Responsive next business day service
Offers a next business day response within a 9-hour workday, Monday through Friday, to address issues promptly and minimize productivity impact.Comprehensive remote and phone support
Includes phone consulting, remote diagnosis, and web knowledge base access to help identify and resolve problems efficiently.Secure defective media retention
Allows retention of failed storage media to support data handling policies and provide control over sensitive information after hardware failure.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: UU8B6PE
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13/10/2026 19:31:39