Dell Upgrade from 1Y Collect & Return to 4Y ProSupport
Extended service agreement | parts and labour | 4 years | on-site | response time: NBD | for Vostro 16 5630, 16 5635, 5300, 5301, 5390, 5391, 5401, 5402, 5490, 5501, 5502, 5590
Main Specification
| Product Description | Dell Upgrade from 1Y Collect & Return to 4Y ProSupport - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Designed For | Vostro 16 5630, 16 5635, 5300, 5301, 5390, 5391, 5401, 5402, 5490, 5501, 5502, 5590 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 4 Years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell Vostro 16 5630, 16 5635, 5300, 5301, 5390, 5391, 5401, 5402, 5490, 5501, 5502, 5590 |
|---|
Key selling points
- 24x7 direct access to in-region non-scripted ProSupport engineers
- Hardware and software support, proactive issue resolution with telemetry-driven insights.
- Next business day onsite support after remote diagnosis
- Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
- Self-heal before issues occur
- Improve Productivity
- Benefit from hyperefficient resolution
References
MPN: VN5M5_1CR4PS
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04/06/2026 04:58:15