Schneider Electric Critical Power & Cooling Services Advantage Plus Service Plan

Comprehensive escalation and corrective actions process

In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Consumables replacement

From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.

Corrective maintenance

As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Experienced Certified Field Service Engineer

Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Free firmware upgrades

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Functional verification

During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Logistics coordination

APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting

While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Proactive monitoring

By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

System cleaning

Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.

Written summary report

APC project managers will provide you with written reports to keep you informed of the progress of your project.

• Experienced APC certified field service engineer
• Corrective maintenance
• Logistics coordination
• System cleaning
• On site troubleshooting
• Functional verification
• Comprehensive escalation and corrective actions process
• Proactive monitoring
• Written summary report

MPN: WADVPLUS-MS-22