WatchGuard Gold Support
Extended service agreement | advance hardware replacement | 1 year | shipment | 24x7 | response time: next day | for Firebox M5600
Main Specification
| Product Description | WatchGuard Gold Support - extended service agreement - 1 year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next day |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | Firebox M5600 |
General
| Service Included | Advance hardware replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next day |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year Technical support - web support - 1 year Extended service agreement - advance hardware replacement - 1 year - shipment - repair time: next day New releases update - 1 year Security alert notification - 1 year |
|---|
Compatibility Information
| Designed For | WatchGuard Firebox M5600 |
|---|
Product features
Service Agreement
The extended service agreement provides thorough coverage for complicated network devices, ensuring all aspects of service are handled efficiently.Rapid Response Capability
With a response time of 1 hour, any issues can be addressed quickly, allowing for uninterrupted operations and quick resolutions.24/7 Availability
Support is available every hour of the day and every day of the week, ensuring assistance whenever needed.Advanced Hardware Replacement
In the event of equipment failure, advance hardware replacement ensures that businesses can swiftly continue operations without significant interruptions.Multiple Support Channels
Access to phone support, web-based consulting, and extensive knowledge resources provides flexibility and accessibility for users in need of assistance.Key selling points
- 24/7 service availability for constant support
- Next day hardware replacement to minimize downtime
- Access to a comprehensive web knowledge base
- Security alert notifications for proactive protection
- Phone consulting for immediate assistance
References
MPN: WG561261
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04/06/2026 01:09:50