WatchGuard Gold Support
Technical support | for WatchGuard Firebox Cloud Large | upgrade from Standard Support | phone consulting | 1 year | 24x7
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Main Specification
| Product Description | WatchGuard Gold Support - technical support - for WatchGuard Firebox Cloud Large - 1 year |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | WatchGuard Firebox Cloud Large |
| Upgrade from | Standard Support |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
Software
| Software Title | WatchGuard Firebox Cloud Large |
|---|---|
| Installation Type | Locally installed |
| Upgrade from | Standard Support |
Details
| Service & Support | Phone consulting - 1 year - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity critical Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity high Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity medium Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity low Web support - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year |
|---|
Product features
24 x 7 technical support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by the in-house team of highly trained technical experts.Hardware warranty
WatchGuard's hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.Software updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.Key selling points
- 24 x 7 technical support
- Hardware warranty
- Software updates
References
MPN: WGCLG261
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04/06/2026 09:16:45