APC On-Site Service On-Site Warranty Extension

If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money. Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics. Once the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time. Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.

7x24 telephone technical support

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.

• Extended warranty provides basic insurance on parts
• 2 year increments of extension parts only
• 24/7 telephone technical support
• Next-business-day delivery of the replacement parts at no extra charge
• Qualified and approved Service Personnel provide 2 scheduled inspection visits
• Labor and travel expenses are included
• A flexible scheduling options for On-site response visit
• Qualified and approved Service Personnel for remedial services
• Parts included
• Available 24/7 scheduling upgrade option

MPN: WOE2YR-AX-15