Dell Upgrade from 1Y ProSupport Advanced Exchange to 3Y ProSupport Advanced Exchange
Extended service agreement | replacement (for notebooks) | 2 years (2nd/3rd year) | shipment | response time: NBD | NPOS | for XPS 13 9315 2-in-1
£130.99
inc VAT
£109.16 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 1Y ProSupport Advanced Exchange to 3Y ProSupport Advanced Exchange - extended service agreement - 2 years - 2nd/3rd year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
| Designed For | XPS 13 9315 2-in-1 |
General
| Service Included | Replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - replacement - 2 years - shipment - response time: NBD Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell XPS 13 9315 2-in-1 |
|---|
Product features
Comprehensive support
This service provides multiple support channels, including phone consulting, email support, and access to a web knowledge base, ensuring you have the necessary resources at hand for any inquiries.Efficient replacement service
The agreement includes shipment replacement services, allowing for quick device swaps to reduce downtime and keep productivity on track.Next business day response
Benefit from next business day response times, ensuring that support requests are addressed promptly to minimize disruption to your work.Remote diagnosis capabilities
With remote diagnosis, issues can often be identified and resolved without the need for equipment to be shipped back, streamlining the support process.Key selling points
- Active upsell beyond the standard 3-year Limited Hardware Warranty with Advanced Exchange, with the ability to extend coverage up to 5 years-clearly treated as a live offer, not retired.
- 24x7 expert support for critical displays – ProSupport gives customers round-the-clock access to Dell engineers for help with monitor setup, configuration, and troubleshooting, so issues get resolved quickly and reliably.
- Fast replacement with Advanced Exchange – If a covered hardware fault is confirmed, Dell ships a replacement monitor-often the next business day-so users can keep working while returning the original unit, reducing downtime and disruption.
- Enterprise-grade protection for key workspaces – Designed for business environments, this offer pairs premium technical support with predictable, easy logistics, making it ideal for meeting rooms, trading floors, design studios, and any workspace that can't afford monitor outages.
References
MPN: XMHN_1PAE3PAE
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