Dell Upgrade from 1Y Collect & Return to 4Y Premium Support
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 9x5 | response time: 1-2 business days | NPOS | for XPS 13 7390, 13 9300, 13 9305, 13 9310, 13 9365, 13 9370, 13 9380
Main Specification
| Product Description | Dell Upgrade from 1Y Collect & Return to 4Y Premium Support - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | 1-2 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
| Designed For | XPS 13 7390, 13 7390 2-in-1, 13 9300, 13 9305, 13 9310, 13 9310 2-in-1, 13 9365 2-in-1, 13 9370, 13 9380 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | 1-2 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: 1-2 business days - availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 4 Years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell XPS 13 7390, 13 7390 2-in-1, 13 9300, 13 9305, 13 9310, 13 9310 2-in-1, 13 9365 2-in-1, 13 9370, 13 9380 |
|---|
Product features
Comprehensive Support
This service agreement includes full support for both parts and labor, ensuring that any necessary repairs or replacements are handled promptly and efficiently.Extensive Assistance Options
Benefit from multiple consulting avenues, including phone and email support, allowing for quick and effective resolution of issues.Remote Diagnosis Capabilities
Utilize remote diagnosis to identify and troubleshoot problems without the need for physical inspection, saving time and providing timely resolutions.Easy Access to Resources
Gain access to a web knowledge base, providing valuable information and self-help tools to assist in addressing common concerns.Reliable Service Availability
Service is available Monday through Friday, ensuring consistent support during the workweek for all your service needs.Key selling points
- Extended support for 4 years
- On-site service for quick resolution
- Includes parts and labor coverage
- Access to phone and email consulting
- Remote diagnosis for efficient problem-solving
References
MPN: XNBNMM_1CR4PR
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04/06/2026 07:31:43