Zebra OneCare Essential with Comprehensive Coverage and Expedited 2-Way Shipping
Extended service agreement | parts and labour (for handhelds) | 3 years | pick-up and return | response time: NBD | repair time: 3 business days | must be purchased within 30 days of the product purchase | for Zebra TC27
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Main Specification
| Product Description | Zebra OneCare Essential with Comprehensive Coverage and Expedited 2-Way Shipping - extended service agreement - 3 years - pick-up and return |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | Pick-up and return |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Repair Time | 3 business days |
| Pricing Type | Must be purchased within 30 days of the product purchase |
| Class of Equipment | Handhelds |
| Designed For | Zebra TC27 |
General
| Service Included | Parts and labour |
|---|---|
| Location | Pick-up and return |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Repair Time | 3 business days |
| Pricing Type | Must be purchased within 30 days of the product purchase |
| Class of Equipment | Handhelds |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - pick-up and return - response time: NBD - repair time: 3 business days Accidental damage coverage - 3 years Technical support - phone consulting - 3 years - availability: 8 hours a day / Monday-Friday Product info support - web knowledge base access - 3 years Training - online training - 3 years New releases update - 3 years Technical support - diagnosis - 3 years |
|---|
Compatibility Information
| Designed For | Zebra TC27 |
|---|
Product features
If it's broken, Zebra fixes it
Going beyond hardware warranties that cover defects in workmanship and materials only, Zebra OneCare Essential and Select plans add coverage for normal wear and tear, comprehensive and accidental damage, and more. Complete coverage - from cracked displays or to worn out printheads or damaged platen rollers. When you need service, Zebra makes it fast and easy. Simply initiate a return request online through the Repair Order Portal. If a repair isn't possible, Zebra will replace it with a "like new" device instead. And for detailed visibility beyond repair, Zebra's included cloud-based VisibilityIQ OneCare dashboard provides insight into a series of technical support, contracts, LifeGuard Analytics, and additional repair metrics reports.Get Support Right from the Source
Who better to service your devices than the same people who built them? Rely on Zebra’s knowledgeable technical support team to help you resolve virtually any issue and get back to business. Trust that your hardware repairs and software support needs are handled by Zebrabadged, trained experts and that devices will return up to spec, with the latest engineering changes, and back to conformance with standards like IP ratings. And, since its experts speak 17 languages, Zebra can provide support in your local language in practically every corner of the world.Keep Your Software and Firmware Up to Date
The base software package that ships with your Zebra device is updated regularly. Zebra software and Lifeguard for Android security updates are key to extending the life of your devices. A Zebra OneCare plan provides access to key software value adds and the latest LifeGuard for Android updates. And you can easily monitor your security posture by leveraging VisibilityIQ OneCare's LifeGuard Analytics report to see which of your devices need updates to keep them as secure as possible.Ensure Security Throughout Your Device Lifecycle
Extend the security of your Zebra Android devices well beyond the typical three years of security support Google offers. Having a Zebra OneCare maintenance plan guarantees your devices have ongoing security support for the version of Android running in your organization and that you can prevent costly security risks. With LifeGuard for Android patches included in both core maintenance plans, you can keep your data protected and your business running smoothly - only available from Zebra.Key selling points
- 8X5 live-agent phone support
- Three-day repair turn-arounds
- Software and security updates
- Cloud-based visibility into repair reports and more with VisibilityIQ OneCare
References
MPN: Z1AE-TC27XX-3C20
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04/06/2026 01:31:12