Extended service agreement | advance parts replacement (for printers and multifunctional office machines) | 3 years | on-site | response time: same day | must be purchased after 30 days of the product purchase
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
Zebra OneCare Select with Comprehensive Coverage - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Advance parts replacement
Location
On-site
Full Contract Period
3 years
Response Time
Same day
Pricing Type
Must be purchased after 30 days of the product purchase
Class of Equipment
Printers and multifunctional office machines
General
Service Included
Advance parts replacement
Location
On-site
Full Contract Period
3 years
Response Time
Same day
Pricing Type
Must be purchased after 30 days of the product purchase
Class of Equipment
Printers and multifunctional office machines
Details
Service & Support
Extended service agreement - advance parts replacement - 3 years - on-site - response time: same day
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
Training - online training - 3 years
New releases update - 3 years
Technical support - diagnosis - 3 years
Accidental damage coverage - 3 years
Product features
Essential support
The service includes phone consulting that offers direct assistance for issues encountered with Zebra Technologies products, ensuring that users have access to expert guidance whenever needed.
Accessible updates
This service plan provides users with access to new releases updates, allowing businesses to stay informed about enhancements and improvements that could impact their operations.
Key selling points
Online access to operating system updates and upgrades
24x7 support help desk
Comprehensive coverage, including normal wear and tear and accidental breakage
Online Return Material Authorization (RMA) support
Services dashboard
User assessment/access to online training
Spares pool management
Same day shipment of replacement device
Device Diagnostic service
Device Commissioning (application loading and configuration management)
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
