Zebra Technical and Software Support
Technical support | for Zebra SmartDEX | volume | 1-250 licences | must be purchased after 30 days from product purchase | phone consulting | 2 years | 8x5 | response time: 4 h
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Main Specification
| Product Description | Zebra Technical and Software Support - technical support - for Zebra SmartDEX - 2 years |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software Title | Zebra SmartDEX |
| Licence Pricing | Volume / 1-250 licences |
| Licensing Details | Must be purchased after 30 days from product purchase |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 8 hours a day / 5 days a week |
Software
| Software Title | Zebra SmartDEX |
|---|---|
| Installation Type | Locally installed |
| Licence Pricing | Volume / 1-250 licences |
| Licensing Details | Must be purchased after 30 days from product purchase |
Details
| Service & Support | Phone consulting - 2 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday E-mail consulting - 2 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday Web knowledge base access - 2 years New releases update - 2 years |
|---|
Product features
Reduce operational risk and increase uptime, efficiency, and predictability
Want to avoid unpleasant and costly surprises in your business? Zebra's TSS can help. For example, Zebra's specialized technical support professionals can help you troubleshoot both hardware and software - including third-party applications available on Zebra devices. Zebra's TSS enables you to easily install Zebra-validated software updates, thus allowing you to avoid costly downtime and possible security breaches caused by outdated software. The TSS service gives you the technical resources you need to maximize performance and reliability of your critical operations throughout the life of your service contract.Unburden your IT staff
Zebra's TSS professionals fully understand the settings and functionality of your mobile computers, barcode scanners and software - so your IT department doesn't have to. Zebra understands how changes made to key components of your technical operations, such as an upgrade to your networking infrastructure or your enterprise resource planning (ERP) system, may affect the way your wireless infrastructure, and mobile computers and scanners work. With Zebra's TSS service, your IT department gets the support it needs to keep your operations running smoothly - leaving you free to focus on strategic programs.Reduce your total cost of ownership
Robust management of your IT assets can reduce your long-term operational costs. According to Gartner Research, companies that proactively manage their IT assets experience cost savings ranging from 5% to 30% per year. Zebra's TSS service lowers your IT expenditures by reducing the costs associated with downtime, returns, repairs and unnecessary hardware purchases. It also helps you avoid unexpected expenses and achieve a more predictable operating budget.Key selling points
- Reduce operational risk and increase uptime, efficiency, and predictability
- Unburden your IT staff
- Reduce your total cost of ownership
References
MPN: Z1B5-SMT250-2000
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04/06/2026 04:12:03